This wait event appears if continuous row locking and session blocking is happening in the in the database. If your end user complains about the application hang or slowness, excessive row locking could be one of the reason of it. Sometime an ad-hoc process executes for purging of data or bulk update of data that would cause huge locking whereby application users may face application slowness or hang. To identify the problem, you can generate AWR report to find out what is going on and find out what is causing locking. Following is an image of AWR report that shows row locking (eventually causing the sessions blocking) is responsible for more than 90% of database time.
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